> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # πŸ“‹ How Does Data Requests Work The Data Request feature allows visitors to exercise their privacy rights directly from your storefront without needing to contact support or send manual emails. Built to support privacy regulations such as GDPR, CCPA, LGPD, PIPEDA, and APPI, the feature helps merchants collect, verify, and log privacy-related requests while providing visitors with a secure self-service experience. The entire processβ€”from identity verification to request loggingβ€”is handled automatically by the app. # **⚠️ Before You Begin** To use Data Requests: β†’ Install and configure **GDPR EU Cookie Banner** β†’ Ensure a Privacy Policy page is available β†’ Publish your Cookie Banner πŸ’‘ Data Request forms are automatically embedded into supported privacy policy pages created by the app. --- ## **πŸ“€ Access Account Information** This request type allows visitors to view the personal information currently stored about them. When selected: * The visitor submits their email address * Their Shopify customer profile is retrieved * A read-only view of their information is displayed * The request is logged after confirmation This helps visitors understand what information is associated with their account. --- ## **✏️ Edit Account Information** This request type allows visitors to request corrections to their personal information. When selected: * Existing profile information is displayed * The visitor can update available fields * The requested changes are recorded This provides a structured way for visitors to submit data correction requests. --- ## **πŸ—‘οΈ Delete Account Information** This request type allows visitors to request deletion of their personal information. When selected: * Existing profile information is displayed * The visitor reviews the information * The deletion request is submitted and logged ⚠️ The request is recorded for merchant review. Actual account deletion must be completed separately. --- ## **πŸ“Š Show All Requests** This request type allows visitors to view their previous request history. When selected: * A downloadable CSV file is generated * Previous requests are included * The visitor receives a record of past privacy requests This helps improve transparency and record visibility. --- ## **πŸ‘€ Visitor Request Journey** Every request follows a secure verification workflow before it is recorded. --- ### **πŸ“„ Privacy Policy Page** Visitors begin the process from one of the available privacy policy pages. Examples include: * GDPR Privacy Policy * CCPA Privacy Policy * LGPD Privacy Policy * PIPEDA Privacy Policy * APPI Privacy Policy These pages contain the built-in Data Request options. --- ### **πŸ“§ Email Submission** After selecting a request type: * The visitor enters their email address * The email format is validated * Customer information is retrieved from Shopify * A secure verification token is generated This helps verify that the request belongs to the correct individual. --- ### **βœ‰οΈ Verification Email** A verification email is automatically sent. The email contains: * Request information * Verification details * A secure verification link The visitor must complete verification before the request can continue. --- ### **πŸ”— Verification Link** After clicking the verification link: * The token is validated * Expiration is checked * Request-specific screens are displayed Depending on the request type, the visitor may: * Review information * Edit information * Confirm deletion * Download request history --- ### **βœ… Request Confirmation** Once the visitor confirms the request: * The token is validated again * The request is permanently logged * The token is invalidated * A success message is displayed This ensures requests remain secure and cannot be reused. --- ## **πŸͺ Data Request Logs** All submitted requests are recorded inside the app for merchant review. Navigate to: **Consent Logs β†’ Data Requests** to view request activity. --- ### **πŸ“‹ Request Records** Each record contains information such as: * Email Address * Request Type * IP Address (masked) * Date & Time This provides a clear audit trail of visitor privacy activity. --- ### **πŸ” Search & Filtering** Data Requests can be filtered using: * Email Address * IP Address * Request Type This makes it easier to locate specific requests when needed. --- ### **πŸ“„ Pagination** Requests are organized into pages to make large request histories easier to browse and manage. --- ## **βš™οΈ Custom Sender Email** Verification emails can be sent from a custom sender address instead of the app's default email address. --- ### **How It Works** Enter your preferred sender email and complete verification. Once verified: * Verification emails use your branded email address * Visitors receive more recognizable communications * Brand consistency improves --- ### **Verification Statuses** Possible statuses include: #### **Not Started** No email has been configured yet. --- #### **Pending** Verification has been initiated and is awaiting confirmation. --- #### **Verified** The sender email has been verified and is active. --- #### **Failed** Verification was unsuccessful and must be retried. --- ## **πŸ“„ Privacy Policy Link Settings** The Privacy Policy Link setting controls which privacy policy page visitors see when selecting: * Privacy Policy * Learn More from the Cookie Banner. --- ### **Available Options** #### **Auto Generate** Automatically directs visitors to the most appropriate privacy policy based on location. --- #### **Specific Privacy Policy** Choose a dedicated policy page such as: * Shopify Policy * GDPR Policy * CCPA Policy * PIPEDA Policy * LGPD Policy * APPI Policy All supported policy pages include Data Request functionality. --- ## **🌎 Data Sales Opt-Out** For supported privacy regulations, additional data sales options can be displayed. Examples include: * Do Not Sell My Personal Information * Do Not Share My Personal Information These options can be displayed: * On the Cookie Banner * Inside the Preferences Popup when required by applicable regulations. --- ## **πŸ”’ Security Features** Several security measures help protect visitor information throughout the process. --- ### **πŸ”‘ Verification Tokens** Each request generates a secure verification token. Tokens are: * Randomly generated * Single-use * Automatically expired This prevents unauthorized access to visitor information. --- ### **πŸ™ˆ IP Address Masking** IP addresses stored inside logs are masked for privacy. This allows merchants to maintain records while reducing exposure of personal information. --- ### **πŸ›‘οΈ Email Verification** Requests must be verified through email before completion. This helps prevent fraudulent or unauthorized submissions. --- ## **⚠️ Important Notes** ### **Requests Are Logged, Not Automatically Processed** Data Requests create a documented record of visitor intent. Merchants remain responsible for reviewing and completing requests where required. --- ### **Delete Requests Do Not Automatically Remove Data** Deletion requests are logged for review. The actual deletion process must be handled separately. --- ### **Edit Requests Do Not Automatically Update Shopify Records** Requested changes are recorded but do not automatically modify Shopify customer information. --- ### **Verification Is Required** Visitors must verify ownership of the submitted email address before a request can be completed. Unverified requests are not processed. --- ## **πŸš€ Final Result** Once configured successfully: βœ… Visitors can submit privacy requests directly from your storefront βœ… Identity verification helps protect visitor information βœ… Requests are securely logged and organized βœ… Merchants gain visibility into privacy-related activity βœ… Verification emails can be branded using a custom sender address βœ… Privacy workflows become easier to manage and document The Data Request feature helps merchants provide a more transparent and privacy-friendly experience while maintaining organized records of visitor privacy activity.