> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ๐Ÿ”’ How Shopify Customer Privacy Works with Hoppy Cookie Consent The Shopify Customer Privacy integration acts as a bridge between the Hoppy Cookie Banner and Shopify's native Customer Privacy API. Whenever a visitor accepts, declines, or updates their cookie preferences, Hoppy automatically forwards that consent information to Shopify. This ensures Shopify's own tracking systems and privacy-aware apps receive the same consent choices selected by the visitor. The integration supports the following consent categories: * ๐Ÿ“Š Analytics * ๐ŸŽฏ Marketing * โš™๏ธ Preferences * ๐ŸŒ Sale of Data --- # **โš ๏ธ Before You Begin** Before using this integration, make sure: * Hoppy GDPR EU Cookie Banner is installed and active * At least one Cookie Banner is published * Your Shopify store supports Shopify Customer Privacy ๐Ÿ’ก No API keys, access tokens, or external credentials are required. If you're unsure whether Customer Privacy is available on your store, check: **Shopify Admin โ†’ Settings โ†’ Customer Privacy** or **Shopify Admin โ†’ Settings โ†’ Privacy & Cookies** depending on your Shopify plan and region. โš ๏ธ If you're also using the Global Privacy Control (GPC) integration, certain consent categories may automatically be denied for visitors who send a GPC signal. --- # **๐Ÿ› ๏ธ Step 1 โ€” Open the Integrations Section** Inside your Shopify Admin: โ†’ Open **Hoppy GDPR EU Cookie Banner** โ†’ Click **Integrations** from the left-side navigation menu Locate the **Shopify Customer Privacy** integration. --- # **๐Ÿ› ๏ธ Step 2 โ€” Review the Integration** Open the Shopify Customer Privacy integration card. Unlike other integrations, there are: * No API keys * No account connections * No credential fields * No manual configuration settings The connection is handled automatically by the app. ๐Ÿ’ก As long as the integration is available and your banner is active, Hoppy can communicate consent preferences directly to Shopify. --- # **๐Ÿ› ๏ธ Step 3 โ€” Make Sure Your Cookie Banner Is Published** The integration relies on visitor consent selections. To verify your banner is active: โ†’ Open the **Banners** section โ†’ Confirm at least one Cookie Banner is **Published** โ†’ Verify the banner is visible on your storefront โš ๏ธ If the banner is not published, visitors cannot submit consent choices and Shopify will not receive consent updates. --- # **๐Ÿงช Step 4 โ€” Verify the Integration Is Working** After publishing the banner, you can verify that consent information is being sent successfully. --- ## **Check Browser Console Logs** Open your storefront in an Incognito or Private browser window. Then: โ†’ Open Developer Tools โ†’ Open the Console โ†’ Refresh the page Look for messages similar to: Customer Privacy API loaded successfully and Tracking consent set successfully If these messages appear, the connection between Hoppy and Shopify is working correctly. --- ## **Test Consent Changes** Interact with the Cookie Banner by: * Accepting all cookies * Rejecting all cookies * Saving custom preferences After saving, new consent updates should appear automatically. ### **Example** If a visitor only accepts Analytics cookies: analytics: true marketing: false preferences: false sale\_of\_data: false The values sent to Shopify should match the choices selected by the visitor. --- # **โš ๏ธ Common Troubleshooting** ## **Customer Privacy API Not Available** If Shopify's Customer Privacy API is unavailable: โ†’ Verify your Shopify plan supports Customer Privacy โ†’ Check Shopify Customer Privacy settings โ†’ Verify you're testing on a storefront page where Shopify scripts are active Some preview environments may restrict Shopify privacy functionality. --- ## **Consent Changes Are Not Reaching Shopify** If consent selections are not updating: โ†’ Verify the Cookie Banner is published โ†’ Verify visitors can interact with the banner โ†’ Check for JavaScript errors in the browser console โ†’ Confirm another consent app is not overriding Shopify's privacy API --- ## **Marketing or Sale of Data Always Shows as Denied** This can occur when: * Global Privacy Control (GPC) is enabled * Shopify privacy settings enforce additional restrictions * Regional privacy requirements automatically override consent states Review both Shopify privacy settings and Hoppy integrations if this behavior is unexpected. --- ## **Using Shopify's Native Cookie Banner** Shopify provides its own native cookie banner in some regions. If both banners are active: * Visitor consent may become confusing * Multiple consent prompts may appear For the best experience, use only one cookie banner solution whenever possible. --- # **โš ๏ธ Important Notes** ### **No Credentials Required** Unlike most integrations, Shopify Customer Privacy does not require: * API Keys * OAuth Connections * Access Tokens The integration works automatically through Shopify's Customer Privacy API. --- ### **Consent Updates Are Automatic** Whenever visitors: * Accept cookies * Reject cookies * Update preferences Hoppy automatically forwards the updated consent state to Shopify. No manual synchronization is required. --- ### **Works with Shopify Privacy-Aware Features** Consent data can be used by Shopify features and apps that respect the Shopify Customer Privacy API. This helps maintain consistent consent handling across your storefront. --- # **๐ŸŽ‰ Final Result** Once everything is configured correctly: โœ… Visitor consent preferences are sent directly to Shopify โœ… Shopify tracking respects visitor consent choices โœ… Privacy-aware Shopify apps receive the same consent state โœ… Consent updates stay synchronized automatically โœ… No manual setup or credentials are required The Shopify Customer Privacy integration helps keep Shopify's privacy tools aligned with the consent choices collected through your Hoppy Cookie Banner. ๐Ÿ”’ ---