> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # 🏢 How to Configure an Appointment Booking Service for Offline Meetings Not every appointment happens online. If you run in-person consultations, mobile services, phone support, or any service where customers don't join a video call, you can configure the meeting location so customers know exactly where or how to attend. Hoppy Appointments supports four offline location types: * **In person** — customers come to your address * **At Location** — meeting happening at a certain location * **Phone call** — customers call a phone number * **Custom** — it can also be mentioned as a location if none of the above fits the use case This guide walks you through setting each one up. --- # **⚠️ Before You Begin** Before configuring an offline meeting location, make sure you have: * The **Hoppy Appointments** app installed * A **service created** and connected to a Shopify product * The address, phone number, or instructions you want to share with customers If you haven't created a service yet, see **How to Set Up Appointment Booking Services** first. --- # **🛠️ Step 1 — Open the Meeting Location Card** 1. Open the **Hoppy Appointments** app 2. Go to **Services** and click the service you want to edit 3. Click the **General** tab 4. Scroll down to the **Meeting location** card You'll see a dropdown labeled **Meeting location**. This is where you choose how customers will attend the appointment. --- # **🛠️ Step 2 — Choose an Offline Location Type** Select the option that matches how you run appointments. ## **In person** Use this when customers come to your office, studio, clinic, or storefront. Examples: * Massage therapy at your spa * Fitness training at your gym * Photography session at your studio ## **At Location** Use this when the meeting is happening at a certain location Examples: * Mobile car detailing * Home cleaning * On-site consulting 💡 The location dropdown does not ask customers for their address automatically. If you need the customer's address, add a custom question in the **Customize Questions** card. ## **Phone call** Use this when the appointment happens over a phone call. Examples: * Coaching call * Sales consultation * Support call ## **Custom** Use this when you want to share free-text instructions that don't fit the other options. Examples: * "Room 302, Second Floor" * "Meet at the front desk" * "Use the side entrance and ring the bell" --- # **🛠️ Step 3 — Enter the Address, Phone Number, or Instructions** The field that appears depends on the location type you selected. ## **For In person or At Location** 1. Start typing the address in the field 2. Choose the correct address from the autocomplete suggestions 3. The full address is saved automatically Customers see this address as a clickable **Google Maps link** in their confirmation email and in the booking widget, so they can get directions with one tap. ## **For Phone call** Enter the phone number customers should call. The number appears in the booking widget and is shared in the confirmation email. ## **For Custom** Type the exact instructions you want customers to see. This text appears exactly as written in the booking widget and confirmation email. --- # **🛠️ Step 4 — Add a QR Code Ticket (In Person / At Location Only)** For in-person or at-location appointments, you can include a scannable QR code ticket in the customer's confirmation email. 1. Make sure **In person** or **At Location** is selected 2. Check the **Send Ticket QR Code** option The QR code appears in the confirmation email wherever the **\[Ticket QR Code\]** block is placed in your email template. The default email templates already include this block. If you've customized your email templates, make sure the `[Ticket QR Code]` block is still there. For help, see **How to Configure Email Notifications for Appointment Bookings**. --- # **🛠️ Step 5 — Save and Test** 1. Scroll to the top of the service editor 2. Click **Save** 3. Make sure your service status is **Active** 4. Preview the booking widget or open the connected product page on your live store 5. Complete a test booking and check the confirmation email The offline location should appear in: * The booking widget before the customer confirms * The booking confirmation email * The calendar invite attached to the email --- # **👀 What Customers See** * **In person / At Location:** the address appears as a clickable Google Maps link * **Phone call:** the phone number is displayed clearly * **Custom:** your exact instructions appear in the widget and email If you enabled the QR code ticket, customers also receive a scannable ticket in their confirmation email. --- # **⚠️ Important Notes** * **Meeting location is set per service.** Each service can have its own location. * **Save after every change.** Location updates only reach the storefront after you click Save. * **Need the customer's address for At Location?** Add a custom question in the **Customize Questions** card. The app does not collect the customer's address automatically. * **QR code tickets require the email block.** If your custom email template does not include `[Ticket QR Code]`, the QR code will not appear. * **Use your live storefront for testing.** The booking widget preview inside the app is approximate. --- # **🐞 Troubleshooting** ## **The address doesn't appear in the booking widget** * Make sure you selected the address from the autocomplete suggestions * Save the service again * Hard refresh the storefront or test in an Incognito window ## **The QR code is missing from the email** * Confirm **Send Ticket QR Code** is checked * Check that your email template includes the **\[Ticket QR Code\]** block * See **How to Configure Email Notifications for Appointment Bookings** for template help ## **I need the customer's address but don't see a field for it** Add a custom question in the **Customize Questions** card. Use it to ask for the address, ZIP code, or any other location detail you need. --- # **🎉 Final Result** Once configured: ✅ Your service has an offline meeting location that matches how you work ✅ Customers see the address, phone number, or instructions before they book ✅ The location is included in confirmation emails and calendar invites ✅ Addresses become clickable Google Maps links ✅ QR code tickets are included for in-person or at-location appointments (if enabled) --- # **📚 Related Articles** * **How to Configure Meeting Locations for Appointment Bookings** * **How to Set Up Appointment Booking Services** * **How to Configure Email Notifications for Appointment Bookings** * **Appointment Bookings — Design & Styling Options** * **How to Set Custom CSS for Appointment Bookings App** * **Appointment Bookings — All Payment Options Explained** * **Appointment Bookings — Types of Bookings Explained** * **Appointment Bookings — Advanced Options**