> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # 🚫 How to Exclude Shipping Methods Offering Free Shipping is a great way to encourage customers to spend more, but sometimes you may not want every delivery option to qualify for the reward. The **Exclude Shipping Methods** feature allows you to offer Free Shipping while keeping specific delivery methods excluded from the discount. This gives you greater control over shipping costs, helps protect profit margins, and prevents expensive delivery options from being unintentionally discounted. --- # **⚠️ Before You Begin** The **Exclude Shipping Methods** setting is only available when: * A goal is configured with **Reward Type → Free Shipping** * You are editing a goal inside a Free Shipping Upsell setup ⚠️ This feature is not available for: * Percent Discounts * Fixed Amount Discounts * Free Gifts * No Discount rewards --- # **🛠️ Step 1 — Open the Free Shipping Goal** Open the **Hoppy Free Shipping** app and navigate to your Free Shipping Upsell setup. Then: ➡️ Open the **Goal** tab. ➡️ Locate the goal where **Reward Type** is set to **Free Shipping**. The **Exclude Shipping Methods** setting appears directly beneath the Reward Type section. --- # **🔄 Step 2 — Enable Exclude Shipping Methods** Locate the **Exclude Shipping Methods** toggle. ### **When Disabled** Free Shipping applies to all eligible shipping methods available at checkout. ### **When Enabled** Additional configuration options appear, allowing you to specify which shipping methods should remain excluded from the Free Shipping reward. 💡 Each Free Shipping goal maintains its own exclusion list independently. --- # **📝 Step 3 — Add Shipping Methods to Exclude** Once the feature is enabled: ➡️ Locate the **Enter shipping methods to exclude** field. ➡️ Enter the shipping method names exactly as they exist in Shopify. ➡️ Click **Add**. ### **Adding Multiple Methods** Multiple shipping methods can be entered at the same time by separating them with commas. ### **Example** Express Shipping, Next Day Delivery, Priority Mail ### **Expected Result** Valid shipping methods appear below the field as removable chips. These methods will remain paid even when customers qualify for Free Shipping. --- # **✅ Step 4 — Verify Shipping Method Names** The app validates every shipping method entered against the methods configured in Shopify. Shipping methods are checked against: **Shopify Admin → Settings → Shipping & Delivery → Delivery Profiles** ### **Validation Rules** ✅ Case-insensitive ✅ Ignores extra spaces ✅ Prevents duplicates ✅ Only accepts methods that exist in Shopify ### **Expected Result** Only valid shipping methods are added to the exclusion list. 💡 If you're unsure of the exact shipping method name, review your Delivery Profiles inside Shopify. --- # **🗑️ Step 5 — Remove an Excluded Shipping Method** If you no longer want a shipping method excluded: ➡️ Locate the shipping method chip. ➡️ Click the **X** icon. ### **Expected Result** The shipping method is removed immediately from the exclusion list. Once removed, the Free Shipping reward can apply to that delivery method again. --- # **🛒 How Exclusions Work at Checkout** When a customer reaches the Free Shipping goal, the app applies a shipping discount to eligible delivery options. Any methods included in the exclusion list remain unaffected. ### **Example** Standard Shipping → Free Economy Shipping → Free Express Shipping → Paid Next Day Delivery → Paid This allows customers to receive Free Shipping while preserving premium shipping charges. --- # **🌍 Market-Specific Configuration** If your store uses Market-Specific Goals, exclusions can be configured separately for each market. ### **Example** United States Market → Exclude Express Shipping United Kingdom Market → Exclude Next Day Delivery Australia Market → No Exclusions This provides greater flexibility when shipping costs vary across regions. --- # **🎯 Goal-Specific Configuration** Each goal maintains its own exclusion list. ### **Example** Goal 1 → Free Shipping at $50 → Exclude Express Shipping Goal 2 → Free Shipping at $100 → Exclude Express Shipping \+ Next Day Delivery This allows shipping incentives to evolve as customers reach higher spending thresholds. --- # **💡 Common Use Cases** ### **Exclude Premium Shipping Options** Offer Free Shipping on standard delivery while keeping express services paid. --- ### **Protect Shipping Margins** Prevent expensive courier methods from being included in Free Shipping promotions. --- ### **Reward Higher Spending Customers** Create different exclusion rules for different reward milestones. --- ### **Regional Shipping Control** Configure exclusions differently for specific countries or markets. --- # **⚠️ Important Notes** ### **Only Available for Free Shipping Rewards** The Exclude Shipping Methods option only appears when **Reward Type** is set to **Free Shipping**. --- ### **Shipping Methods Must Exist in Shopify** The app validates entries against your Shopify Delivery Profiles. Methods that don't exist in Shopify cannot be added. --- ### **Manual Entry Required** Shipping methods must currently be entered manually. Autocomplete and dropdown suggestions are not available. --- ### **Carrier-Calculated Shipping Limitations** Some advanced carrier-calculated services from providers such as: * UPS * USPS * FedEx * DHL may not be fully supported at this time. 💡 Support for these carrier-specific structures is currently being expanded. --- ### **Empty Exclusion Lists** If the toggle is enabled but no shipping methods are added: Free Shipping continues applying to all eligible delivery options. --- ### **Matching Uses Shipping Method Titles** Exclusions are matched against the shipping method title shown at checkout. If a carrier app displays a different title than the one configured in Shopify, exclusions may not behave as expected. --- # **🔧 Troubleshooting** ## **Shipping Method Cannot Be Added** ➡️ Verify the spelling matches Shopify exactly. ➡️ Confirm the method belongs to an active Delivery Profile. ➡️ Remove unnecessary punctuation or special characters. --- ## **Excluded Method Is Still Free** ➡️ Verify the checkout title matches the Shopify Delivery Profile name. ➡️ Test again in an Incognito window. ➡️ Save and Publish the setup again. ➡️ Review carrier-calculated shipping limitations. --- ## **Exclude Shipping Methods Option Is Missing** ➡️ Verify the goal uses: Reward Type → Free Shipping The setting will not appear for any other reward type. --- # **🎉 Final Result** ✅ Free Shipping only applies to the delivery methods you choose. ✅ Premium and expedited shipping methods can remain paid. ✅ Each goal can maintain its own exclusion rules. ✅ Market-specific goals can use different exclusions across regions. ✅ Shipping costs remain easier to manage while still offering attractive Free Shipping incentives. Using Exclude Shipping Methods helps balance customer rewards with operational costs, giving you greater flexibility over how Free Shipping is offered throughout your store. 🚀