> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 🎁 How to Reward Repeat Customers with a Different Upsell

Want to make your loyal customers feel special while increasing your Average Order Value (AOV)? 🛍️

That's exactly what the **Minimum number of orders** targeting condition in Hoppy Upsell & Cross Sell is designed for.

With this setup, you can show a special upsell **only to customers who have already placed a certain number of orders** in your store, such as:

* 🌟 A "VIP-only" product recommendation for customers with 3+ orders  
* 🎁 A free-gift-style upsell for customers with 5+ orders  
* 💎 A premium upgrade offer for your most loyal shoppers

Meanwhile, first-time visitors and new customers continue seeing your regular upsell — or no upsell at all. This lets you reward loyalty without changing the experience for everyone else ✨

---

# **✅ Before You Begin**

Before starting this setup, make sure of the following:

* The **Upsell Cross-Sell Slider** app embed is enabled in your theme → **Shopify Admin → Online Store → Themes → Edit theme → App Embeds → Upsell Cross-Sell Slider → Toggle ON → Save**  
* Your store has **customer accounts enabled**, so shoppers can log in  
* You know roughly how many orders define a "repeat customer" for your store (for example: 2, 3, or 5 orders)

⚠️ **Important**: A customer's order count can only be detected when the customer is **logged in** to their account on your storefront. Guests and logged-out visitors are always treated as having 0 orders. We strongly recommend combining this recipe with the **Logged in customers only** visibility setting (covered in Step 4).

---

# **🛠️ Example Setup Used in This Documentation**

In this documentation, we'll configure the following reward setup:

* 🎯 Show a special upsell titled **"A Little Thank You 💛"**  
* 👤 Only visible to customers with **3 or more previous orders**  
* 📍 Placed on the **Cart Page**

You can adjust the order count and placement to match your own loyalty strategy ⚙️

---

# **⚙️ Step 1 — Create a New Upsell**

Open the **Hoppy Upsell & Cross Sell** app from your Shopify admin.

Then:

→ Click **Create new upsell** at the top of the dashboard.

→ Choose the placement type where your loyal-customer offer should appear:

* **Product page** → below the Add to Cart button  
* **Cart Page** → inside the cart page  
* **Cart Drawer** → inside the cart drawer  
* **Custom Position** → anywhere using app blocks

For this example, select **Cart Page**.

Once selected, the setup page will open automatically.

---

# **📝 Step 2 — Set Up the Upsell Content**

You'll first land inside the **Content** tab.

### **🏷️ Upsell Name**

Give your upsell a recognizable internal name, such as:

* VIP Repeat Customer Offer  
* Loyalty Reward Upsell  
* 3+ Orders Special

ℹ️ This name is only visible to you — customers will never see it.

### **🛍️ Select Upsell Products**

Choose what you want to offer your repeat customers:

* **Upsell Specific Products** → hand-pick the exact reward products (great for exclusive items)  
* **Upsell Specific Collections** → offer products from a selected collection  
* **AI Upsell (Frequently Bought Together)** → automatically recommend related or complementary products

💡 For a loyalty reward, hand-picking specific products usually feels more personal and intentional.

### **💬 Upsell Title**

Set a warm, reward-focused title such as:

* "A Little Thank You 💛"  
* "Exclusive Offer for Our Loyal Customers"  
* "You've Earned This — Add It to Your Order"

This title is what customers actually see above the upsell products, so make the reward feel earned ✨

---

# **🎯 Step 3 — Set the Repeat Customer Condition**

Now switch to the **Placement** tab and scroll to the **Display only when** section.

This section controls *which conditions must be true* before the upsell appears.

By default, **Always Display** is selected. To target repeat customers:

1. **Uncheck Always Display** → This unlocks all the other targeting conditions.  
2. **Check ✅ Minimum number of orders**  
3. **Enter the order count** in the field that appears next to it → For this example, enter **3**

That's it — the upsell will now only appear for customers whose total order count is **3 or more**.

### **💡 Choosing the Right Number**

* **1+ orders** → any customer who has purchased before  
* **2–3 orders** → regular repeat buyers (a good starting point)  
* **5+ orders** → your most loyal VIP customers

⚠️ **Important**: You cannot combine **Minimum number of orders** with **Always Display**. If Always Display is checked, all other conditions stay disabled — so make sure it stays unchecked.

---

# **👤 Step 4 — Limit Visibility to Logged-In Customers**

Still inside the **Placement** tab, scroll down to the **Customer targeting** section.

Find **Visibility (Customer Login Status)** and set it to:

→ **Logged in customers only**

### **Why This Matters**

Shopify only shares a customer's order history with your storefront **after they log in**.

Without this setting:

* ❌ A repeat customer browsing while logged out would **not** see the reward upsell  
* ❌ The experience becomes inconsistent for the same customer

With this setting:

* ✅ The upsell reliably appears for logged-in customers with 3+ orders  
* ✅ Guests simply skip this block and see your default experience instead

💡 Encourage account creation at checkout or via email so more repeat customers see their reward.

---

# **🚀 Step 5 — Save & Publish**

Once setup is complete:

1. Click **Save** in the save bar that appears at the top of the page  
2. Click **Publish** at the top of the page to make the upsell live

After publishing, a confirmation banner appears with a direct link to enable the app embed in your theme — handy if you skipped the Before You Begin step 😉

Your repeat-customer reward upsell is now live 🎉

---

# **📌 Important Notes**

* ℹ️ Order count is based on the customer's **lifetime number of orders** in your store (every order ever placed under their account), not orders within a specific time period and not the amount spent.  
* ℹ️ You can combine **Minimum number of orders** with other conditions in the same section — for example, adding **Last order was within the last X days** to target *recently active* repeat customers only. All selected conditions must pass for the upsell to show.  
* ℹ️ Want to target by loyalty tags (like `VIP`) or total amount spent instead? Use the **Customer Display** option inside the **Customer targeting** section.  
* ⚠️ If the upsell isn't appearing for a customer who should qualify, first check that they are **logged in** and that their order count meets the threshold. For a full checklist, see Upsell & Cross Sell is Not Showing on My Store \[Fixed\].  
* 📚 This guide only covers the settings needed for this recipe. For the complete targeting system — including geolocation, time-on-site, exclusions, and every condition in detail — see 🎯 Advanced Targeting Options for Upsell & Cross Sell.

---

# **🎉 Final Result**

Once configured successfully:

✅ Customers with 3+ orders see your exclusive reward upsell   
✅ Guests, first-time buyers, and logged-out visitors see your regular storefront experience   
✅ Loyal customers feel recognized and rewarded   
✅ Repeat purchase rate and Average Order Value improve   
✅ Your store builds stronger long-term customer relationships ✨

Rewarding repeat customers with a dedicated upsell is one of the simplest ways to turn one-time buyers into lifelong fans 🚀