> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.hoppyapps.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # 🔄 Shopify Flow Automation Not Working [Fixed] Shopify Flow is a powerful automation tool, but sometimes workflows don't run as expected. In most cases, the issue isn't caused by Shopify Flow itself. Instead, it's usually related to: * Incorrect triggers * Workflow conditions not being met * App-specific trigger limitations * Disabled workflows * Missing permissions or integrations * Delayed processing * Marketing consent expectations The good news is that most Flow issues can be identified and resolved quickly by reviewing a few common areas. 🚀 Let's go through them step-by-step. --- # **✅ Check 1: Verify That the Workflow Is Enabled** A surprisingly common issue is that the workflow was created but never activated. ### **How to Check** Open: **Shopify Admin → Apps → Shopify Flow** Locate the workflow and verify that its status shows: **On** ### **Expected Result** The workflow should be active and ready to process events. ⚠️ Workflows that are turned off will never receive trigger events. --- # **✅ Check 2: Review Workflow Run History** Before changing anything, determine whether the workflow is triggering at all. ### **How to Check** Open: **Shopify Admin → Apps → Shopify Flow** ➡️ Open the workflow. ➡️ Review **Recent Runs**. ### **Expected Result** One of the following should occur: | Result | Meaning | | ----- | ----- | | No runs appear | Trigger is not firing | | Runs appear but stop early | Conditions are failing | | Runs show errors | An action inside the workflow failed | 💡 Run History is usually the fastest way to identify where the workflow is breaking. --- # **✅ Check 3: Verify the Trigger Matches the Event** Shopify Flow only runs when the selected trigger actually occurs. For example: * Order Created workflows require a new order. * Product Updated workflows require a product update. * Customer Created workflows require a new customer. ### **Expected Result** The action being tested should directly match the trigger configured in the workflow. ⚠️ If the wrong trigger was selected during setup, the workflow will never run. --- # **✅ Check 4: Test the Workflow With Fresh Data** Many Flow triggers only activate on new events. Changing existing records often doesn't trigger the workflow again. ### **Examples** * Create a new test order. * Submit a new form. * Create a new customer. * Update a different product. ### **Expected Result** A fresh event should appear inside the workflow's Run History. 💡 Avoid testing with old orders or customers unless the trigger specifically supports it. --- # **✅ Check 5: Review Workflow Conditions** Sometimes the trigger works correctly, but a condition prevents the workflow from continuing. ### **Example** Workflow: Order Created → Customer Tag \= VIP → Send Email If the customer doesn't have the **VIP** tag, the workflow stops. ### **Expected Result** The data generated by the trigger should satisfy all configured conditions. ⚠️ Conditions are one of the most common reasons workflows appear to "not work." --- # **✅ Check 6: Verify App Integrations Are Connected** Many workflows depend on third-party apps. If the connected app is removed, disconnected, or no longer installed, Flow actions may fail. ### **Examples** * Email marketing apps * Loyalty apps * Review apps * Subscription apps * Custom integrations ### **Expected Result** All connected apps used by the workflow should remain installed and authorized. ⚠️ App-specific actions cannot execute if the integration is unavailable. --- # **✅ Check 7: Look for Workflow Errors** Even when a workflow starts successfully, individual actions can still fail. ### **How to Check** Open: **Shopify Flow → Workflow → Recent Runs** Review any runs marked with: * Error * Retrying * Completed with errors ### **Expected Result** All workflow actions should complete successfully. Shopify also provides a **Workflow Error Occurred** trigger that can be used to monitor workflow failures automatically. --- # **✅ Check 8: Allow Time for Processing** Some workflows do not execute instantly. Depending on store activity, integrations, and workload, there may be a short delay before actions appear. ### **Expected Result** Wait a few minutes and refresh Run History before assuming the workflow failed. ⚠️ Immediate execution is common, but delays can occasionally occur. --- # **🆘 Still Not Working?** If your Shopify Flow automation still isn't running: ➡️ Verify the workflow is enabled. ➡️ Review Run History. ➡️ Confirm the trigger actually occurred. ➡️ Check workflow conditions. ➡️ Verify connected apps are installed. ➡️ Test with fresh data. ➡️ Review any workflow errors. ➡️ If you're using Hoppy PopUps, switch to the **📩 Popup Form Submitted** trigger. If the issue continues, contact the app developer associated with the trigger or action being used in the workflow. --- # **🎉 Final Result** ✅ Your workflow trigger matches the event you're trying to automate. ✅ Conditions no longer prevent valid events from continuing. ✅ App integrations are connected correctly. ✅ Marketing-related workflows use the appropriate trigger source. ✅ Hoppy PopUps workflows trigger reliably using **📩 Popup Form Submitted**. In most cases, reviewing the trigger and workflow run history quickly identifies why a Shopify Flow automation isn't behaving as expected.