✅ Step 1: Ensure Your Email Popups are Created and Published
1️⃣ Go to Shopify Admin → Apps → Hoppy Popups app.
2️⃣ Check if you have created the Email Popups and ensure it is set to Published.
✅ Step 2: Enable App Embed in Theme Editor
3️⃣ For the Email Popups to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor.
🔹 How to Enable App Embed:
Go to Shopify Admin → Online Store → Themes.
Click Customize on your active theme.
In the left menu, click on App Embeds (⚙️ settings icon at the bottom).
Find Email Popups and toggle it ON.
Click Save in the top right corner.
💡 Tip: If the toggle was already ON, try turning it OFF and back ON to refresh the settings.
✅ Step 3: Using a Custom Theme?
4️⃣ If you are using a custom theme, you will need to add Email Popups as a Block or Code. To manually add it:
Open your Theme Editor (Online Store → Themes → Customize) and navigate to the Sections or Blocks panel.
Look for an option to Add Section or Add Block, select the Hoppy Popups app, position it where you want it to appear, and click Save.
✅ Step 4: Check Geolocation Settings
5️⃣ Ensure the geolocation settings are not restricting the bar from appearing in your country. To check:
Open the Email Popups app and navigate to the Placement tab.
Scroll down to the Geolocation Targeting settings and ensure your country is included in the list of allowed locations.
✅ Step 5: Check Scheduling Settings
6️⃣ Make sure to check if the Email Popups is scheduled for a future date instead of being live immediately. To Check:
Open the Email Popups app and navigate to the Content tab.
Scroll down to locate the Scheduling option. Check the Start Date and End Date settings.
If the Start Date is set to a future time, change it to Right Now to display immediately. If the End Date has expired, update it or remove the restriction.
Click Save.
✅ Step 6: Check the “Allowed UTM Sources” Section
8️⃣ The Email Popups will only show when the visitor comes from a selected source, like Facebook, Instagram, Twitter, Google, or others via a UTM-tagged link.
Open the Email Popups app and click on the "Placement" tab.
Scroll to the section titled "Allowed UTM Sources".
Based on the checkmarks next to the platforms (e.g., ✅ Facebook, ✅ Instagram) in the 'Allowed UTM Sources' section, when a visitor lands on your store from one of those platforms, the Email Popups Bar will appear.
✅ Step 7: Email Popups Not Visible in Cart and Product Page?
Verify Badge Placement: Ensure that the Email Popups is correctly placed within your product page template, such as in the
product-template.liquidfile.Check App Integration: If using a third-party app, confirm it's properly integrated and configured to show Email Popups on product pages.
Test on Different Products: Sometimes, badges may be configured to display only on specific products. Test the Email Popups visibility on various product pages.
✅ Step 8: Hard Refresh Your Page
9️⃣ If all else looks good, try to hard refresh the page.
Windows: Press
Ctrl + Shift + RMac: Press
Cmd + Shift + R
✅ Step 9: Check for Theme Styling Conflicts
🔟 Your Shopify theme's custom CSS might be overriding the Email Popups.
To check:
Open the Hoppy Popups app, go to the Design tab, change the background or text color, then save and refresh your store.
If the issue persists, contact your theme developer or tech team to resolve CSS conflicts.
✅ Step 10: Still Not Visible? Contact Support!
🔵 If you’ve tried all the above steps and the Email Popups is still not showing, reach out to Support for further assistance.
Email Popups → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support.
Provide screenshots & details for faster help.