Troubleshoot and resolve the issue of the Countdown Timer not showing on your store.
✅ Step 1: Ensure Your Countdown Timer is Created and Published
1️⃣ Go to Shopify Admin → Apps → Countdown timer app.
2️⃣ Check if you have created the Countdown timer and ensure it is set to Published.
✅ Step 2: Enable App Embed in Theme Editor
3️⃣ For the Countdown timer to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor.
🔹 How to Enable App Embed:
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Go to Shopify Admin → Online Store → Themes.
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Click Customize on your active theme.
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In the left menu, click on App Embeds (⚙️ settings icon at the bottom).
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Find Countdown Timer and toggle it ON.
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Click Save in the top right corner.
💡 Tip: If the toggle was already ON, try turning it OFF and back ON to refresh the settings.
✅ Step 3: Using a Custom Theme?
4️⃣ If you are using a custom theme, you will need to add the Countdown Timer as a Block or Code. To manually add it:
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Open your Theme Editor (Online Store → Themes → Customize) and navigate to the Sections or Blocks panel.
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Look for an option to Add Section or Add Block, select the Countdown Timer app, position it where you want it to appear, and click Save.
✅ Step 4: Check Geolocation Settings
5️⃣ Ensure the geolocation settings are not restricting the bar from appearing in your country. To check:
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Open the Free Countdown Timer app and navigate to the Placement tab.
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Scroll down to the Geolocation Targeting settings and ensure your country is included in the list of allowed locations.
✅ Step 5: Check Scheduling Settings
6️⃣ Make sure to check if the Countdown timer is scheduled for a future date instead of being live immediately. To Check:
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Open the Countdown timer app and navigate to the Content tab.
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Scroll down to locate the Scheduling option. Check the Start Date and End Date settings.
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If the Start Date is set to a future time, change it to Right Now to display immediately. If the End Date has expired, update it or remove the restriction.
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Click Save.
✅ Step 6: Check the “Allowed UTM Sources” Section
7️⃣ The Countdown timer will only show when the visitor comes from a selected source, like Facebook, Instagram, Twitter, Google, or others via a UTM-tagged link.
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Open the Countdown timer app and click on the "Placement" tab.
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Scroll to the section titled "Allowed UTM Sources".
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Based on the checkmarks next to the platforms (e.g., ✅ Facebook, ✅ Instagram) in the 'Allowed UTM Sources' section, when a visitor lands on your store from one of those platforms, the Countdown timer will appear.
✅ Step 7: Countdown Timer Not Visible in Cart?
8️⃣ If the Countdown Timer is supposed to be displayed in the cart then there should be products in the cart already.
- If the Countdown Timer🕒 is supposed to be displayed in the cart, it will only appear when products are added to the cart.
💡 Tip: If the Shipping Bar still doesn’t appear, try adding multiple products and refreshing the page.
✅ Step 8: Hard Refresh Your Page
9️⃣ If all else looks good, try to hard refresh the page.
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Windows: Press
Ctrl + Shift + R -
Mac: Press
Cmd + Shift + R
✅ Step 9: Check for Theme Styling Conflicts
🔟 Your Shopify theme's custom CSS might be overriding the Countdown Timer.
To check:
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Open the Countdown Timer app🕒, go to the Design tab, change the background or text color, then save and refresh your store.
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If the issue persists, contact your theme developer or tech team to resolve CSS conflicts.
✅ Step 10: Still Not Visible? Contact Support!
🔵 If you’ve tried all the above steps and the Countdown timer is still not showing, reach out to Support for further assistance.
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Countdown Timer → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support.
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Provide screenshots & details for faster help.