Troubleshoot and resolve the issue of the currency converter not showing on your store.
✅ Step 1: Ensure Your Currency Converter is created and published
1️⃣ Go to Shopify Admin → Apps → Hoppy Currency Converter app.
2️⃣ Check if you have created the Currency Converter and ensure it is set to Published.
✅ Step 2: Enable App Embed in Theme Editor
3️⃣ For the Currency Converter to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor.
🔹 How to Enable App Embed:
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Go to Shopify Admin → Online Store → Themes.
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Click Customize on your active theme.
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In the left menu, click on App Embeds (⚙️ settings icon at the bottom).
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Find the Currency Converter and toggle it ON.
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Click Save in the top right corner.
💡 Tip: If the toggle was already ON, try turning it OFF and back ON to refresh the settings.
✅ Step 3: Hard Refresh Your Page
4️⃣ If all else looks good, try to hard refresh the page.
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Windows: Press
Ctrl + Shift + R -
Mac: Press
Cmd + Shift + R
✅ Step 4: Check for Theme Styling Conflicts
5️⃣ Your Shopify theme's custom CSS might be overriding the Currency Converter.
To check:
- Open the Hoppy Currency Converter app🍪, go to the General tab, change the background or text color, then save and refresh your store.
If the issue persists, contact your theme developer or tech team to resolve CSS conflicts.
✅ Step 5: Still Not Visible? Contact Support!
6️⃣ If you’ve tried all the above steps and the Currency Converter is still not showing, reach out to Support for further assistance.
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Hoppy Currency Converter → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support.
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Provide screenshots & details for faster help.