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Appointment Bookings

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By Support
6 articles

How to set up your first service on the Hoppy Appointments app?

✅ Step 1: Open the Hoppy Appointments app 1️⃣ From your Shopify admin, open the Hoppy Appointments. 2️⃣ Within the Hoppy Appointments dashboard, click on New Service. ✅ Step 2: Configure the General Tab 3️⃣ In the General Tab settings, configure the following: - Associate a Product🔗: - Select the product from your Shopify store that you want to offer as a bookable service. (This will replace the standard "Add to Cart" button with a "Book Now" button on the product page.) 💡 Tip: Please select the product first before proceeding to the other settings. - Booking Page Appearance🎨: - Customise the aesthetics of your booking page: Background Colour, Text Colour, Icon Colour, Button Colour. - Title and Description📝: - Title: Provide a clear and concise title for the service. - Description: Offer detailed information about the service. - You can use placeholders like {{service_name}} and {{product_name}} to dynamically insert relevant details. - Meeting Location🌐: Select the mode of the meeting: - Google Meet: For virtual meetings. - Zoom: For virtual meetings. - Phone Call: For telephonic consultations. - In Person: For face-to-face meetings at a physical location. - Custom: Specify a custom location or method. ✅ Step 3: Set Availability. 4️⃣ Navigate to the Availability Tab to define when customers can book appointments: - Weekday Availability📆: Set your regular working days and hours. - Specific Dates📅 : Define availability for specific dates. - Start and End Time⏰ : Specify the time range for bookings. - Add Team Members👥 : Click on Teams to add team members who will be involved in the appointments. 5️⃣ Configure Meeting Duration—Set the duration for each appointment (e.g., 30 minutes, 1 hour) and other options like buffer time, slot intervals, and lead time to suit your and your customers' convenience. ✅ Step 4: Access Customisation Tab 6️⃣ Navigate to the Customisation tab and customise the following: - 🌐 Language: Select the language for your booking page. - 🕒 Timezone: Choose your preferred timezone. - 🕰️ Hour Format: Select between 12-hour or 24-hour time format. - Click on Show Advanced Configuration to access additional settings. 7️⃣ Redirect After Booking- Choose what happens after a successful booking: - 🚫 Do Not Redirect - 🔗 Redirect the Customer ✅ Step 5: Set Booking Limits for Hoppy Appointment 8️⃣ Navigate to the Advanced Tab and configure the following: - Set Booking limits- - 📅 Booking Limit Per Day: Enter the maximum number of bookings allowed per day. - ⏱️ Booking Limit Per Timeslot: Enter the maximum number of bookings allowed per timeslot. - Collect Contact Information- Add Custom Questions - Click on Add a Question❓ to include custom questions in the booking form. - 📇 Under What Contact Information to Ask?, select the required fields: - First Name: Mandatory - Last Name: Mandatory - Email: As per your selection from the dropdown. ✅ Step 6: Save and Publish 9️⃣ Click on Save to apply all changes. 🔟 Your appointment service is now live and will appear on your website associated with the selected product. ✅ Step 7: Additional Features in Hoppy Appointments 🔹 In the left side panel, you'll find additional options under the 'Hoppy Appointments' heading: Services, Bookings, Team, and Settings. Services 📋 - View all active and inactive services you've created. Bookings📆 - See the list of all customers who have booked appointments. - View both active bookings✅ and cancelled events❌. - Use the filter 🔍 to search by customer name or email. - You can also filter bookings by status using the dropdown📊: Booked ✅ No Show ❌ Started 🕒 Pending ⏳ Completed ✔️ Arrived 🚶‍♂️ Delayed⌛ Paid💳 Team👥 - Add and manage team members who will handle appointments. Settings⚙️ 🔹 General Settings Tab Customize your booking system behavior: - 📅 Booking Limits: - Use Daily Bookings Limit: Set a maximum number of bookings per day. - Maximum Booking Per Timeslot: Limit the number of bookings per timeslot. - 🔢 Show Free Slots Count: Display the number of available slots to customers. - 🌍 Multi-Languages: - Default Language: Set the default language. - Enable Multiple Languages: Activate the widget in selected languages. 🔹 Translations Tab Customize the text displayed on your booking calendar: - 🛍️ Product Page Option: - Product Page Button Label: e.g., "Book Now" - 📅 General Calendar Texts: Add translated versions of the text in the given fields--> Customize calendar labels, buttons, and messages: - Booking Texts: "How long do you need?", "Confirm Your Booking", "No times available", etc. - Form Labels: First Name, Last Name, Email, Required ⚠️, Invalid Email ❌ - Rescheduling: Heading, Button Label, Success Message 💡 Everything's configured! Your booking system is live and ready to keep your team and customers in perfect sync! 🔄

Last updated on Nov 05, 2025

How to set up advanced settings in Hoppy Appointments?

Learn how to configure Advanced settings in Hoppy Appointments. ✅ Step 1: Open the Hoppy Appointments app 1️⃣ Log in to your Shopify Admin Dashboard. 2️⃣ Click on Apps, then select Hoppy Appointments. ✅ Step 2: Create a New Service 3️⃣ Click "New Service" to start setting up a new appointment type. 4️⃣ Fill in your service details as needed. ✅ Step 3: Go to the Advanced Tab 5️⃣ Click on the "Advanced" tab to set up booking controls and custom questions. - Set Booking Limits 📆 control how many people can book: - Booking Limit Per Day📅**:** Enter a number for the maximum number of bookings allowed in a day for this service. 👉 Example: “5” means only 5 people can book this service per day. - Booking Limit Per Timeslot🕒**:** Enter a number for the maximum number of people who can book the same time slot. 👉 Example: “2” allows two bookings at the same time. - Add Custom Questions ❓: - Click "Add a Question ➕**"** to include additional fields in your booking form. - Ask any questions relevant to your service 🧾 (e.g., "Do you have any preferences?", "What are your goals?"). - Choose Contact Information 📱: Under "What contact information to ask?", choose from the dropdown: - Email - Phone - Email & Phone 🔸 First Name and Last Name fields are always required. 🔸 Email is required if selected in the contact dropdown. ✅ Step 4: Save and Publish 6️⃣ Click "Save" to apply your settings. 7️⃣ The appointment service has been successfully published and is now visible on your website alongside the chosen product. ✨ **That’s it! You’ve now successfully configured Advanced Settings for your appointment service in Hoppy Appointments.**🔥

Last updated on Nov 05, 2025

How to set availability in Hoppy Appointments?

Learn how to set availability for booking in Hoppy Appointments. ✅ Step 1: Open the Hoppy Appointments app From your Shopify admin, open the Hoppy Appointments. 1️⃣ Log in to your Shopify Admin Dashboard. 2️⃣ Go to Apps and click on Hoppy Appointments. ✅ Step 2: Create a Service 3️⃣ Once inside the Hoppy Appointments app, start by creating a Service. 4️⃣ This will be the appointment type that your customers can book. ✅ Step 3: Set Your Availability 5️⃣ Click on the Availability tab. Under “Define at which time your guests can book a meeting with you,” you can configure your schedule. 🔹 You can set your availability in two ways: - Weekday availability 📅 – for recurring weekly schedules. - Specific dates📆 – for one-time or special occasions. 🔹 Configure Weekday Availability: - Select the days📅 you’re available (e.g., Monday, Wednesday, Friday). - Set the Start Time and End Time ⏰. - To add more weekdays, click "Add weekdays" ➕ and set different times for each day if needed. 🔹 Assign Teams: - For each weekday added, click on Teams 👥. - Select or add the team members available on that day🕒. 🔹 Add Break Times (Optional) - Click on "Add break times" 🛑 to set time slots when you’re unavailable. - Select the day, then enter the Start Time and End Time🕒. - You can add multiple breaks by clicking "Add break times⏳**"** again and customizing for each day. 🔹 Set Meeting Duration: - Choose how long your meetings will last⏳: 30 mins, 60 mins, 120 mins - Want a custom duration? Just double-click on the empty minute box and type in your preferred duration. (You can select multiple durations to give customers more options.) 🔹 Configure Additional Settings : - Customer can book after every interval🧭: - By default, it's set to the meeting duration. For example, if the meeting duration is set to 30 minutes, and Customer should be able to book it for 30 minutes by default. - Then the slots are generated after every 30 minutes, like this - Minimum Scheduling Notice⏳: - This setting prevents last-minute bookings. Use the dropdown to select how much notice you need before a customer can book an appointment. Example: Select "2 hours" if you don’t want anyone booking within two hours of the current time. - Look Ahead Time🔭: - Set how far into the future customers can schedule a meeting (e.g., 30 days, 90 days). - Buffer Time🕒: - Add padding between appointments to avoid back-to-back meetings (e.g., 10 mins, 15 mins). 🔹 Block Off Dates (Optional) - Click "Add blocked dates" 🚫. - Choose the start and end dates🗓, and set the start and end times⏳ for when you’re unavailable. - Need more blocked dates? Click "Add blocked dates📅**"** again and configure separately ✅ Step 4: Save and Publish 6️⃣ Once you’ve configured everything, click Save & Apply Changes. 7️⃣ Visit your store to ensure that your availability on appointment booking displays correctly. 🌟 And just like that, you're ready to take appointments with ease! Let the smooth scheduling begin! 🚀

Last updated on Nov 05, 2025

How to customize the design settings in the Hoppy Appointments?

Learn how to customise the design of your appointment booking calendar. ✅ Step 1: Open the Hoppy Appointments app 1️⃣ Log in to your Shopify Admin Dashboard. 2️⃣ Click on Apps, then select Hoppy Appointments. ✅ Step 2: Create a New Service 3️⃣ Click "New Service" to start setting up a new appointment type. 4️⃣ Fill in your service details as needed. ✅ Step 3: Customise the Booking Page Design 5️⃣ Navigate to the General Tab and customise the aesthetics of your booking page: Background Colour, Text Colour, Icon Colour, Button Colour. ✅ Step 4: Go to the Customisation Tab 6️⃣ Click on the Customisation tab to begin adjusting the design and settings of your booking calendar. - Set Language, Timezone & Hour Format🌍: - Language 🗣️ ➜ Choose your preferred language from the dropdown. - Timezone ⏳ ➜ Select your local timezone to ensure accurate appointment scheduling. - Hour Format 🕒 ➜ Check this box if you want a 24-hour format. - Show Timezone Selector 🌐 ➜ Check this box if you want customers to select their timezone. - Show Hour Format Selector ⏱️ ➜ Enable this to let users switch between 12-hour and 24-hour formats. - Use Advanced Configuration (Optional)🧩: If you want more control over the text and labels on your booking widget: - Check ✅ "Use advanced configuration over translations configuration". - Click on "Show Advanced Configuration". Now you can customise the following texts shown to customers: - Product Page Button Label: BOOK NOW - Time Needed Label: How long do you need? - Booking Time Prompt: What time works best? - Confirm Booking Title: Confirm booking - First Name Label: First Name - Last Name Label: Last Name - Email Label: Email - Back Button: Back - Confirm Button: Confirm - Redirect After Booking 🔁: Choose what happens after a successful booking: - Do not redirect 🔁 - Redirect the customer ✅ Step 4: Save Changes 7️⃣ Once all settings are configured to your liking, click Save to apply them. 8️⃣ Your appointment service is live and integrated with the selected product on your site. 🎉 **Great! Your booking widget will now reflect these customised design settings across your store!**🎨

Last updated on Nov 05, 2025

The Hoppy Appointments is not showing on my store [Fixed]

Troubleshoot and resolve the issue of the appointment booking not showing on your store. ✅ Step 1: Ensure Your Appointment Booking is Created and Published 1️⃣ Go to Shopify Admin → Apps → Hoppy Appointments app. 2️⃣ Check if you have created the Appointment calendar and ensure it is set to Published. ✅ Step 2: Enable App Embed in Theme Editor 3️⃣ For the Appointment calendar to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor. 🔹 How to Enable App Embed: 1. Go to Shopify Admin → Online Store → Themes. 2. Click Customize on your active theme. 3. In the left menu, click on App Embeds (⚙️ settings icon at the bottom). 4. Find Hoppy Appointment and toggle it ON. 5. Click Save in the top right corner. 💡 Tip: If the toggle was already ON, try turning it OFF and back ON to refresh the settings. ✅ Step 3: Hard Refresh Your Page 4️⃣ If all else looks good, try to hard refresh the page. - Windows: Press Ctrl + Shift + R - Mac: Press Cmd + Shift + R ✅ Step 4: Check for Theme Styling Conflicts 5️⃣ Your Shopify theme's custom CSS might be overriding the Appointment Calendar. To check: - Open the Hoppy Appointment app🚚, go to the General tab, change the background or text color, then save and refresh your store. - If the issue persists, contact your theme developer or tech team to resolve CSS conflicts. ✅ Step 5: Still Not Visible? Contact Support! 6️⃣ If you’ve tried all the above steps and the Appointment is still not showing, reach out to Support for further assistance. - Hoppy Appointment → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support. - Provide screenshots & details for faster help. By following these steps, your Hoppy Appointment should be up and running in no time! 🚀

Last updated on Nov 05, 2025