Temporary Store Access Request
Our support team might request **temporary **collaborator access to your Shopify store to assist you better.
This usually happens when:
- 🐞 There is a bug (due to your theme not being supported or conflict with another app)
- 🤝🏻 You need assistance in setup.
🤝🏻 What Access We Request
We only request the minimum access required to investigate and resolve the issue:
- Online Store – Themes & Edit theme code
- Manage and install apps and channels
We do not request access to sensitive areas such as finance, billing, orders, or customer data.
🤨 How Temporary Access Works
- You accept the collaborator request. (Learn How)
- You remain in full control and can remove our access at any time.
- Access is used solely for troubleshooting and fixing app-related issues.
- Once the issue is resolved, we recommend revoking access immediately. (Learn How)
🛡️ Your Security Matters
We take your store’s security seriously.
Our team only uses the granted access to identify and resolve problems with our apps. If you’re ever unsure about the
request, please contact us through official support channels before granting access.
