The Trust Badge usually starts working immediately after setup — but sometimes a small configuration, visibility rule, or theme-related setting can prevent it from appearing on the storefront.

The good news is that these issues are usually very quick to fix 🚀

This guide walks through the most common reasons why the Trust Badge may not appear and how to resolve each one step-by-step.

In most cases, the issue is related to one of the following:

• App Embed is disabled
• Setup was not saved
• Setup was not published
• Geolocation targeting restrictions
• UTM targeting restrictions
• Theme conflicts
• Scheduling settings
• Customer Targeting settings
• Custom Position setup issues
• Browser or storefront cache

Let’s go through them one-by-one 👇

✅ Step 1: Ensure Your Trust Badge is Created & Published

For Trust Badges to appear on your storefront, the setup must already exist and be published.

Go to:

Shopify Admin → Apps → Hoppy Trust Badges

Then:

• Verify that a Trust Badge setup has been created
• Ensure the setup status is set to:

Published

⚠️ Important:

Saving alone does not make the Trust Badge visible.

The setup must also be published.

✅ Step 2: Enable App Embed in Theme Editor

For Trust Badges to appear on your storefront, the App Embed must be enabled inside your Shopify Theme settings.

Go to:

Shopify Admin → Online Store → Themes → Edit Theme → App Embeds

Then:

• Locate: Badges & Icons
• Toggle it: ON
• Click: Save

💡 Tip:

If App Embed was already enabled, try:

• Turning it OFF
• Saving
• Turning it ON again
• Saving once more

This often refreshes the embed correctly.

✅ Step 3: Using a Custom Theme?

Most Shopify themes work automatically with Trust Badges.

However, heavily customized themes or page-builder themes may require manual placement.

🛠️ Manual Theme Placement

Open:

Shopify Admin → Online Store → Themes → Edit Theme

Then:

1. Navigate to the desired section
2. Click: Add Section OR Add Block
3. Select: Hoppy Trust Badge
4. Position it where needed
5. Click Save

This manually injects the Trust Badge block into the storefront.

✅ Step 4: Check Geolocation Settings

If Geolocation Targeting is enabled, Trust Badges may only appear in selected countries.

Open:

Hoppy Trust Badge → Placement & Visibility → Geolocation Targeting

Then verify:

• Your country is included
• Restrictions are not blocking visibility

🌍 Example

If the setup allows only:

United States

then visitors from India or other countries will not see the Trust Badge.

✅ Step 5: Check Scheduling Settings

Sometimes the Trust Badge may be scheduled for a future date or may already have expired.

Open:

Hoppy Trust Badge → Placement & Visibility → Scheduling

Then verify:

• Start Date
• End Date

📅 Common Scheduling Issues

Future Start Date

If the Start Date is set for tomorrow, the Trust Badge will not appear today.

Change the Start setting to:

Right Now

if you want it visible immediately.

⏹️ Expired End Date

If the End Date has already passed, the Trust Badge automatically stops displaying.

Update or remove the End Date restriction.

✅ Step 6: Check Allowed UTM Sources

The Trust Badge can be configured to appear only for visitors arriving from selected marketing sources.

Open:

Hoppy Trust Badge → Placement & Visibility → Allowed UTM Sources

Then verify whether restrictions are enabled.

🔗 Example

If only:

Facebook

is selected, the Trust Badge will appear only for visitors arriving through Facebook UTM links.

Visitors from:

• Direct traffic
• Google Search
• Other sources

will not see the Trust Badge.

✅ Step 7: Trust Badge Not Visible in Cart or Product Page?

Certain placement types require additional storefront conditions.

🛒 Cart Page: Trust Badge Not Showing

Common Cause

Trust Badges on the Cart Page usually appear only when products already exist inside the cart.

✅ Fix

1. Add products into the cart
2. Refresh the cart page
3. Ensure App Embeds are enabled

🛍️ Product Page: Trust Badge Not Showing

Common Cause

The Trust Badge may be configured to display only on:

• Specific products
• Specific collections
• Products with certain tags

✅ Fix

Test multiple product pages.

Also verify: Placement & Visibility tab

settings to ensure the current product matches the configured targeting rules.

➕ Adding Multiple Products

To test badge visibility more accurately:

1. Open: Placement & Visibility tab
2. Click: Select Product
3. Add multiple products
4. Save changes
5. Refresh storefront pages

This helps confirm whether the issue is product-specific.

✅ Step 8: Hard Refresh Your Page

Sometimes Shopify or your browser caches old storefront assets.

A hard refresh usually fixes this instantly.

💻 Windows

Ctrl + Shift + R

🍎 Mac

Cmd + Shift + R

This forces the browser to load the latest storefront assets instead of cached versions.

✅ Step 9: Check for Theme Styling Conflicts

Sometimes the Trust Badge is actually loading correctly — but your Shopify theme styling hides it visually.

This usually happens because of:

• Custom CSS
• Theme overrides
• z-index conflicts
• Styling from other apps
• Page builder conflicts

🎨 How to Test Theme Conflicts

Open the Design tab inside the app.

Temporarily change:

• Background color
• Text color
• Badge styling

Then:

• Save changes
• Refresh the storefront

🔍 Understanding the Results

If colors/styles update

The Trust Badge is loading correctly, but theme CSS is partially conflicting.

❌ If nothing changes

Your theme may be fully blocking the Trust Badge styling or placement.

In that case, developer assistance may be required.

💻 Custom CSS Can Also Hide Badges

Custom CSS inside the app or theme may accidentally hide the badge.

Example problems may include:

display: none;

visibility: hidden;

opacity: 0;

Review custom CSS carefully if badges suddenly disappear.

✅ Step 10: Customer Targeting Visibility Filters

Customer Targeting settings may restrict who can see the Trust Badge.

Open:

Placement / Advanced Targeting

Then verify:

• Customer Login Status
• Customer Tags
• Spending Conditions
• Customer Visibility Filters

👥 Example Issue

If the Trust Badge is configured to show only for:

Logged-in Customers

then visitors browsing in:

• Guest mode
• Incognito mode
• Without customer login

will not see the badge.

✅ Recommended Test Setting

Temporarily change visibility to:

Show to All Customers

This helps confirm whether Customer Targeting is causing the issue.

✅ Step 11: Check Custom Position Settings

If using:

Custom Position

then the Trust Badge must be connected correctly using the Badge ID.

⚠️ Common Issue

Selecting:

Custom Position

only prepares the setup for manual placement.

You must still connect the correct Badge ID inside the Shopify App Block.

🧩 How to Fix

1. Open Shopify Theme Editor
2. Select the: Hoppy Trust Badges App Block
3. Locate the Badge ID field
4. Paste your copied Badge ID
5. Save the theme

If the Badge ID field is empty, the Trust Badge will remain invisible.

📋 Where to Find Badge ID

The Badge ID is available inside: Placement & Visibility tab

After:

• Selecting Custom Position
• Saving the setup

💡 Quick Tip

Always test storefront visibility using:

• Incognito Mode
• Hard refresh
• Another browser/device

It may take a minute or two for storefront changes to fully update.

❓ Still Not Showing?

If you’ve tried all the steps above and the Trust Badge is still not visible:

1. Re-save the setup
2. Publish it again
3. Re-enable App Embed
4. Test on a live product page
5. Test in Incognito Mode

If the issue still continues, contact support directly from inside the Hoppy Free Shipping app.

📩 Information to Share With Support

To help troubleshoot faster, include:

• Store URL
• Placement type
• Screenshot of setup
• Storefront page URL
• Theme name

This helps the support team diagnose the issue much faster.

🎉 Final Result

Once the issue is resolved successfully:

• ✅ Trust Badges appear correctly on the storefront
• ✅ App Embeds function properly
• ✅ Visibility targeting works correctly
• ✅ Product and cart placements display properly
• ✅ Custom Position setups connect successfully
• ✅ Theme conflicts become easier to identify
• ✅ Merchants regain full storefront badge visibility

Most Trust Badge visibility issues can be resolved within just a few minutes using the troubleshooting steps above 🚀

Updated on: 03/06/2026