The Shopify Customer Privacy integration acts as a bridge between the Hoppy Cookie Banner and Shopify's native Customer Privacy API.

Whenever a visitor accepts, declines, or updates their cookie preferences, Hoppy automatically forwards that consent information to Shopify. This ensures Shopify's own tracking systems and privacy-aware apps receive the same consent choices selected by the visitor.

The integration supports the following consent categories:

• 📊 Analytics
• 🎯 Marketing
• ⚙️ Preferences
• 🌍 Sale of Data

⚠️ Before You Begin

Before using this integration, make sure:

• Hoppy GDPR EU Cookie Banner is installed and active
• At least one Cookie Banner is published
• Your Shopify store supports Shopify Customer Privacy

💡 No API keys, access tokens, or external credentials are required.

If you're unsure whether Customer Privacy is available on your store, check:

Shopify Admin → Settings → Customer Privacy

or

Shopify Admin → Settings → Privacy & Cookies

depending on your Shopify plan and region.

⚠️ If you're also using the Global Privacy Control (GPC) integration, certain consent categories may automatically be denied for visitors who send a GPC signal.

🛠️ Step 1 — Open the Integrations Section

Inside your Shopify Admin:

→ Open Hoppy GDPR EU Cookie Banner

→ Click Integrations from the left-side navigation menu

Locate the Shopify Customer Privacy integration.

🛠️ Step 2 — Review the Integration

Open the Shopify Customer Privacy integration card.

Unlike other integrations, there are:

• No API keys
• No account connections
• No credential fields
• No manual configuration settings

The connection is handled automatically by the app.

💡 As long as the integration is available and your banner is active, Hoppy can communicate consent preferences directly to Shopify.

🛠️ Step 3 — Make Sure Your Cookie Banner Is Published

The integration relies on visitor consent selections.

To verify your banner is active:

→ Open the Banners section

→ Confirm at least one Cookie Banner is Published

→ Verify the banner is visible on your storefront

⚠️ If the banner is not published, visitors cannot submit consent choices and Shopify will not receive consent updates.

🧪 Step 4 — Verify the Integration Is Working

After publishing the banner, you can verify that consent information is being sent successfully.

Check Browser Console Logs

Open your storefront in an Incognito or Private browser window.

Then:

→ Open Developer Tools

→ Open the Console

→ Refresh the page

Look for messages similar to:

Customer Privacy API loaded successfully

and

Tracking consent set successfully

If these messages appear, the connection between Hoppy and Shopify is working correctly.

Test Consent Changes

Interact with the Cookie Banner by:

• Accepting all cookies
• Rejecting all cookies
• Saving custom preferences

After saving, new consent updates should appear automatically.

Example

If a visitor only accepts Analytics cookies:

analytics: true
marketing: false
preferences: false
sale_of_data: false

The values sent to Shopify should match the choices selected by the visitor.

⚠️ Common Troubleshooting

Customer Privacy API Not Available

If Shopify's Customer Privacy API is unavailable:

→ Verify your Shopify plan supports Customer Privacy

→ Check Shopify Customer Privacy settings

→ Verify you're testing on a storefront page where Shopify scripts are active

Some preview environments may restrict Shopify privacy functionality.

Consent Changes Are Not Reaching Shopify

If consent selections are not updating:

→ Verify the Cookie Banner is published

→ Verify visitors can interact with the banner

→ Check for JavaScript errors in the browser console

→ Confirm another consent app is not overriding Shopify's privacy API

Marketing or Sale of Data Always Shows as Denied

This can occur when:

• Global Privacy Control (GPC) is enabled
• Shopify privacy settings enforce additional restrictions
• Regional privacy requirements automatically override consent states

Review both Shopify privacy settings and Hoppy integrations if this behavior is unexpected.

Using Shopify's Native Cookie Banner

Shopify provides its own native cookie banner in some regions.

If both banners are active:

• Visitor consent may become confusing
• Multiple consent prompts may appear

For the best experience, use only one cookie banner solution whenever possible.

⚠️ Important Notes

No Credentials Required

Unlike most integrations, Shopify Customer Privacy does not require:

• API Keys
• OAuth Connections
• Access Tokens

The integration works automatically through Shopify's Customer Privacy API.

Consent Updates Are Automatic

Whenever visitors:

• Accept cookies
• Reject cookies
• Update preferences

Hoppy automatically forwards the updated consent state to Shopify.

No manual synchronization is required.

Works with Shopify Privacy-Aware Features

Consent data can be used by Shopify features and apps that respect the Shopify Customer Privacy API.

This helps maintain consistent consent handling across your storefront.

🎉 Final Result

Once everything is configured correctly:

✅ Visitor consent preferences are sent directly to Shopify

✅ Shopify tracking respects visitor consent choices

✅ Privacy-aware Shopify apps receive the same consent state

✅ Consent updates stay synchronized automatically

✅ No manual setup or credentials are required

The Shopify Customer Privacy integration helps keep Shopify's privacy tools aligned with the consent choices collected through your Hoppy Cookie Banner. 🔒

Updated on: 14/07/2026