🧑🏻‍💻 Temporary Store Access Request

Our support team might request temporary collaborator access to your Shopify store to assist you better.
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This usually happens when:

• 🐞 There is a bug (due to your theme not being supported or conflict with another app)
• 🤝🏻 You need assistance in setup.

🤝🏻 What Access We Request

We only request the minimum access required to investigate and resolve the issue:

• Online Store – Themes & Edit theme code
• Products – to ensure features work properly with your catalogue
• Manage apps and channels – to access our apps
• View files – where required, to inspect theme asset configuration
• Customers and/or Orders – only for apps that interact with customer-facing features (e.g. Appointment Bookings); never used beyond troubleshooting
• Discounts – only where the app's features depend on discount functionality

We never request access to your store's financial data, payment methods, or billing settings. Any access to customers or orders is strictly app-specific and limited to reproducing and resolving your reported issue.

🔑 Sharing Your Collaborator Code

Shopify sometimes require a 4-digit collaborator code before our team can send an access request. To find yours:

1. Go to your Shopify Admin → Settings → Users → Security
2. Locate your Collaborator request code
3. Share the 4-digit code with our support agent via chat/email

Once shared, our team will submit the access request — you'll then receive an email to approve it. You remain in full control and can remove our access at any time.

🤨 How Temporary Access Works

• You accept the collaborator request. (Learn How)
• You remain in full control and can remove our access at any time.
• Access is used solely for troubleshooting and fixing app-related issues.
• Once the issue is resolved, we recommend revoking access immediately. (Learn How)

🔐 Approving a Collaborator Request

In some cases, our support team may request temporary collaborator access to help investigate an issue, assist with setup, or troubleshoot theme-related conflicts.

Once the request has been sent, you can approve it from your Shopify Admin:

→ Go to Shopify Admin → Settings → Users

→ Locate the Hoppy Apps Collaborator request

→ Click Approve

Alternative Method

Shopify may also send an email with the subject:

"Request for store access from Hoppy Apps"

Open the email and click View Request. This will take you directly to the collaborator request page, where you can review and approve the request.

Agency or Developer Access

If you're working with a Shopify agency, developer, or team member and do not have permission to manage users, please contact the store owner.

The approval path remains the same:

Shopify Admin → Settings → Users

Only users with the appropriate permissions can approve collaborator requests.

🛡️ Your Security Matters

We take your store’s security seriously.

Our team only uses the granted access to identify and resolve problems with our apps. If you’re ever unsure about the request, please contact us through official support channels before granting access.

Updated on: 14/07/2026